Welcome to Valetmats.co.uk
 

This website is owned and operated by Stationers Cove Ltd, hereafter referred to as "Valetmats.co.uk". These Terms set forth the terms and conditions under which you may use our website and services offered by us. This website offers visitors printed and unprinted disposable paper mats. By accessing or using the website of our service, you acknowledge that you have read, understood, and agree to be bound by these Terms.
 

Eligibility to Use the Website

To access our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right, and freedom to enter into these Terms as a binding agreement. You are not permitted to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
 

Commercial Terms

When you engage in transactions through our website, you agree to our commercial terms. By making a purchase, you acknowledge that: (i) you have read the full item listing before committing to buy it; (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and complete the checkout payment process.
 

The prices for our services/products are listed on the website. We reserve the right to modify our prices at any time and to correct errors in pricing inadvertently. Further details about pricing and sales tax are available on the payments page.
 

Warranties & Responsibilities

We stand by the quality of our services and products. For faulty items, we will replace the product, or if we're unable to do so within a reasonable timeframe, offer a full refund. The cost of shipping for replaced items to the customer will be covered by us, while the return shipment cost will be the customer's responsibility.
 

Refunds, Returns, and Exchanges Policy

At our company, we aim to ensure the satisfaction of our customers with their purchases. Should you find yourself not entirely satisfied, we are here to assist.
 

Returns

You are entitled to return an item up to 14 days after receiving your delivery, provided the item remains unused and in the condition that you received it, including its original packaging. We accept returns for most items within this timeframe, however, please be aware that personalised or custom printed items are only eligible for return in the event they are faulty. Should you wish to initiate a return, please reach out to us at support@valetmats.co.uk with your order number and, where relevant, a photo demonstrating the item's condition.
 

Refunds

Upon receiving your return, we will conduct an inspection and communicate with you regarding the approval status of your refund. Approved returns will result in a refund of the full order amount minus any applicable shipping costs for the return, credited back to your original method of payment. We ask for your patience with your bank or credit card company to process and post the refund.
 

Exchanges

In circumstances where your order is delivered damaged or faulty, we kindly ask you to email us promptly at support@valetmats.co.uk with your order number and a photo showing the item's condition. We treat these instances on a case-by-case basis but are committed to working towards a satisfactory resolution, which may include an exchange or refund.
 

Additional Information

Please note that products can only be returned or exchanged in the country where they were purchased. For any questions or concerns regarding our policy on returns and refunds, do not hesitate to get in touch with us at hello@valetmats.co.uk.
 

Shipping and Delivery

We provide detailed information on shipping methods, delivery times, and associated costs to manage expectations regarding order fulfilment. For more details, please visit our Shipping and Delivery page.
 

Product Descriptions and Disclaimers

We aim to provide accurate and comprehensive descriptions of our products. However, we cannot guarantee that all descriptions are entirely accurate or error-free. If a product does not meet the expectations set by its description, the primary remedy is to return it in unused condition.
 

Customer Support

For enquiries or support, please contact our customer service team via email at hello@valetmats.co.uk. We are committed to providing timely and helpful customer support.
 

Feedback and Complaints

We value your feedback. If you have any complaints or suggestions, please contact us at hello@valetmats.co.uk. We aim to respond to all queries within 48 hours and resolve any issues promptly and fairly.
 

Accessibility

Valetmats.co.uk is committed to ensuring our website's accessibility for all users, including those with disabilities. For assistance or to report an issue with website accessibility, please contact us.
 

Changes to Our Offering

We reserve the right to change, suspend, or cease providing our services without notice and liability. These changes may include but are not limited to, the services we offer, their features, or their limitations.
 

Intellectual Property Rights

All content and services on the website, including but not limited to text, graphics, logos, images, and software, are the property of Valetmats.co.uk or its content suppliers and protected by copyright and other intellectual property laws. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us.
 

User Content

By uploading content to our website, you guarantee that you have the rights or have obtained the necessary permissions for the content, allowing it to be used in accordance with your submission. This content may be displayed publicly on our website.
 

Account Suspension or Cancellation

We reserve the right to suspend or terminate your account and access to our services without notice and liability, for any reason, including but not limited to a breach of these Terms.
 

Indemnification

You agree to indemnify and hold Valetmats.co.uk harmless from any demands, loss, liabilities, claims, or expenses (including solicitors' fees), made against us by any third party due to or arising out of your use of the website or any of the products or services offered on the website.
 

Limitation of Liability

Valetmats.co.uk will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the service.
 

Privacy and Data Protection

Your privacy is important to us. We are committed to protecting your personal information in accordance with the General Data Protection Regulation (GDPR). For more information on how we collect, use, and safeguard your data, please refer to our Privacy Policy.
 

Amendments to Terms

We reserve the right to modify these terms at any time at our sole discretion. You are encouraged to review these Terms periodically for any changes. By continuing to access or use our services after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorised to use the Service.
 

Governing Law and Dispute Resolution

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
 

Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in effect.